User Stories

Digital ID helps organisations and individuals in various scenarios. Below are user stories that demonstrate how different people use the system to solve real-world challenges.

Social Care Worker Stories

Bank Transactions

Story: As a social care worker, I need to prove my identity when acting on behalf of vulnerable clients at banks, so that I can complete financial transactions legally and securely.

How Digital ID helps:

1. I open my Digital ID app on my phone before going to the bank
2. At the bank, I show my digital ID card to the bank staff
3. Bank staff scan the QR code using the verification page
4. The system confirms my identity, employee status, and organisation
5. The bank can proceed with the transaction, knowing I'm a verified employee
6. The verification is logged for compliance and audit purposes

Service User Visits

Story: As a social care worker visiting service users in their homes, I need service users and their families to be able to verify my identity, so they feel safe and confident that I'm a legitimate employee.

How Digital ID helps:

1. Before visiting, I share the verification link with the service user or their family
2. When I arrive, I show my digital ID card
3. They can scan the QR code or visit the verification page
4. The system displays my verified name, photo, and employee reference
5. They can confirm I'm the person they're expecting
6. They feel confident and secure knowing I'm verified

Emergency Situations

Story: As a social care worker, I need to quickly prove my identity during emergencies, fire drills, or safety checks, so that emergency services and site managers can verify I'm authorised to be on site.

How Digital ID helps:

1. During an emergency or fire drill, I quickly access my digital ID card
2. I can use visual verification - showing my photo and details immediately
3. For logged verification, emergency staff can scan the QR code
4. The system confirms my identity and employment status instantly
5. Attendance and safety checks are automatically logged

Lone Working

Story: As a social care worker working alone or late hours, I need to be able to prove my identity if challenged, so that security staff or members of the public can verify I'm authorised to be on site.

How Digital ID helps:

1. While working alone or during late hours, I keep my digital ID accessible
2. If questioned by security or concerned members of the public, I show my ID card
3. They can quickly verify my identity using the QR code
4. The system confirms I'm a current, active employee
5. Verification attempts are logged for security records

Organisation Administrator Stories

Employee Management

Story: As an organisation administrator, I need to easily manage employee ID cards, approve photos, and revoke access when staff leave, so that our organisation maintains secure, up-to-date identification records.

How Digital ID helps:

1. I create employee profiles for new staff members
2. I can approve or reject employee photo uploads
3. I set employee references and expiration dates
4. When staff leave, I can instantly revoke their ID cards
5. Revoked cards cannot be verified, even with valid tokens
6. All changes are tracked and auditable

Compliance and Auditing

Story: As an organisation administrator, I need to maintain complete records of all ID verifications for regulatory compliance and quality assurance reviews.

How Digital ID helps:

1. Every verification attempt is automatically logged
2. I can view verification logs with filters by date, employee, or type
3. I can export logs as CSV for compliance reporting
4. Logs include timestamps, verification methods, results, and verifier information
5. Complete audit trail for inspections and reviews

Meeting Attendance

Story: As an organisation administrator, I need to track attendance at meetings, training sessions, and mandatory briefings, so that we have digital records for compliance and quality assurance.

How Digital ID helps:

1. Staff scan their QR codes at the start of meetings
2. Each scan is logged with timestamp and employee details
3. I can view attendance records in the verification logs
4. I can filter logs by date range to see meeting attendance
5. Digital records replace paper sign-in sheets

Service User and Family Stories

Verifying Staff Identity

Story: As a service user's family member, I need to be able to verify that the person visiting my relative is a legitimate employee, so that I feel confident and secure about who is entering their home.

How Digital ID helps:

1. When a care worker arrives, they show me their digital ID card
2. I can scan the QR code with my phone or visit the verification website
3. The system displays the worker's verified name, photo, and employee reference
4. I can confirm they match the photo and are who they claim to be
5. I see the organisation name to confirm they're from the right provider
6. I feel confident knowing the person is verified and legitimate

Bank and Financial Institution Stories

Verifying Care Worker Identity

Story: As a bank employee, I need to verify that a person claiming to act on behalf of a vulnerable client is a legitimate, authorised employee of a care organisation, so that I can proceed with financial transactions securely and legally.

How Digital ID helps:

1. A person arrives claiming to be a care worker acting on behalf of a client
2. They show me their digital ID card on their phone
3. I scan the QR code using the public verification page
4. The system displays their verified identity and employment status
5. I can confirm their photo matches, see their employee reference, and organisation
6. I can proceed with the transaction, knowing they're verified
7. The verification is logged for our records

Use Case Mapping

Digital ID supports various scenarios across different contexts:

Future Use Cases

Digital ID is designed to support additional use cases in the future:

• Visitor management: Temporary access credentials for visitors and contractors
• Asset tracking: Linking staff to equipment and vehicles